Manage Your Account
Simplify Your Medical Supply Fulfillment & Distribution
Ordering Information
We accept orders through our online ecommerce website, via phone and email! We have no minimum order requirements or shipping fees.
Web: Order online at www.ddpmedical.com, available 24/7 with a searchable and sortable database of products from CGM and diabetes to pharmaceutical, urology and skin care products!
A valid DDP customer number is required when placing an order. DDP reserves the right to change product specifications and/or prices without prior notice.
Payment Options
We offer a variety of payment options to suit your needs. Please reach out to us at 800-437-4455 for more information!
Shipping Options
Orders placed by 4:00 PM ET will be shipped the same day. Dropship orders requiring US Postal Service Manifesting should be placed by 2:00 PM EST for same day shipment. We can accommodate your emergency needs as they arise! Just call 800-437-4455 and a Customer Service Team Member will help. We offer shipping to your place of business as well as shipping direct-to-patient.
Return Policy
Notification of shortages and/or damages must be made within three business days of receipt of product. All returns require a Return Authorization from DDP Medical Supply. A copy of the invoice should accompany the return for proper credit to be issued.
When contacting a Customer Service Representative to request the return of merchandise, please provide the following information:
- The reason for the return.
- The item you are returning and the number of items.
- Invoice# that the product was purchased under.
All returns have a 10% Restock Fee. All parts, accessories, etc. must be included in the return in order for proper credit to be issued. There must be at least a 6 month shelf life on the product. Product that is open, used, expired or damaged can not be returned for credit. Product that was purchased more than 30 days prior will incur a 20% restocking fee.
You can not return special order items, which includes items that DDP Medical Supply does not stock/carry.
If you have a defective product then we will need to verify if there is a manufacturer’s warranty in effect and if so what their requirements may be to return the product for replacement.
Product returned for credit should be sent prepaid to:
DDP Medical Supply
Attn: Returns
11800 28th Street North
St. Petersburg, FL 33716
Each return should include a return authorization code. Please call our Customer Service Department at 1-800-437-4455 to obtain a return authorization code. Please have the invoice # and date of purchase available when calling.