We support business-to-business and direct-to-patient shipping! Let us know how we can support you, call us at 800-437-4455.

Manage Your Account

Simplify Your Medical Supply Fulfillment & Distribution

 

Ordering Information

We accept orders through our online ecommerce website, via phone and email! We have no minimum order requirements or shipping fees.

Phone: 800-437-4455

Email: customerservice@ddpmedical.com

Web: Order online at www.ddpmedical.com, available 24/7 with a searchable and sortable database of products from CGM and diabetes to pharmaceutical, urology and skin care products!

A valid DDP customer number is required when placing an order. DDP reserves the right to change product specifications and/or prices without prior notice.

Payment Options

We offer a variety of payment options to suit your needs. Please reach out to us at 800-437-4455 for more information!

Shipping Options

Orders placed by 4:00 PM ET will be shipped the same day. Dropship orders requiring US Postal Service Manifesting should be placed by 2:00 PM EST for same day shipment. We can accommodate your emergency needs as they arise! Just call 800-437-4455 and a Customer Service Team Member will help. We offer shipping to your place of business as well as shipping direct-to-patient.

Return Policy

Notification of shortages and/or damages must be made within three business days of receipt of product. All returns require a Return Authorization from DDP Medical Supply. A copy of the invoice should accompany the return for proper credit to be issued.

When contacting a Customer Service Representative to request the return of merchandise, please provide the following information:

  • The reason for the return;
  • The item you are returning and the number of items; and
  • Invoice number for the product being returned.

Full credit will be issued for returns that are within 30 days of purchase and can be re-sold. All parts, accessories, etc. must be included in the return in order for proper credit to be issued. There must be at least a six-month shelf life on the product. Product that is open, used, expired or damaged cannot be returned for credit. Product that was purchased more than 30 days prior will incur a 20% restocking fee.

You cannot return special order items, which includes items that DDP Medical Supply does not stock/carry.

If you receive a defective product, DDP Medical Supply must verify if there is a manufacturer’s warranty in effect and any requirements regarding product return for replacement.

Product returned for credit should be sent prepaid to:

DDP Medical Supply

Attn: Returns

11800 28th Street North

St. Petersburg, FL 33716

Each return should include a return authorization code. Please call our Customer Service Team at 1-800-437-4455 to obtain a return authorization code. Please have the invoice number and date of purchase available when calling.

Stay Connected with Us!

Enter your email address below to keep up with the latest DDP news and product promotions!