Frequently Asked Questions
How can we help you?
What are the cut-off times for same-day shipping?
Orders placed by 4:00 PM ET will be shipped the same day. Dropship orders need to be placed by 2:00 PM ET for same-day shipment.
Is there a minimum order requirement?
No. DDP fully recognizes the value of excess inventory sitting on your shelf. Please purchase what you need when you need it.
Does DDP offer free shipping?
Yes, DDP does offer volume-based free shipping.
I can’t find a product I’m looking for. What should I do?
Please look for the desired product with the ‘Search’ bar and, if you are not able to locate it, call a Sales Representative to assist you in your search.
Who are your primary carriers?
We fully utilize the United States Postal Service, UPS and FedEx services.
What are your hours of operation?
Our Customer Service Team and Sales Representatives are available 8:30 AM - 5:30 PM ET Monday through Friday.
What billing systems do you work with if I want to utilize your fulfillment services?
We work with NobleHouse, BrightTree and many others.