DDP Medical Supply FAQ: Wholesale Medical Supplies, CGM, and DME Answers

Operational & Account CGM & Diabetic Supplies DME & Medical Supplies Business & Compliance Partner Support & Added Value

Operational & Account FAQ

What time do I need to place my order for same-day shipping?

Orders placed by 3:00 PM EST will ship the same day.

Is there a minimum order size at DDP Medical Supply?

No. DDP Medical Supply does not require a minimum order — customers can order what they need, when they need it.

Does DDP offer free shipping for wholesale orders?

Yes. DDP offers volume-based free shipping; thresholds vary by product category.

Which shipping carriers does DDP Medical Supply use for deliveries?

DDP Medical Supply ships nationwide with major carriers

What are DDP Medical Supply’s business hours?

Monday–Friday, 8:30 AM – 5:00 PM EST.

What should I do if I can’t find a product on the DDP Medical Supply website?

Customers can use the Search Bar or contact Customer Service for assistance.

How do I return a product to DDP Medical Supply?

Please see our Return Policy

Can DDP Medical Supply dropship medical supplies directly to patients?

Yes. DDP offers patient drop shipping with customized carrier labeling.

How do I create a wholesale account with DDP Medical Supply?

Customers can complete the Open an Account Form or call DDP Medical Supply's sales team at (800) 437-4455.

How do I track my orders or invoices online with DDP Medical Supply?

DDP Medical Supply's Customer Portal allows customers to track shipments, view invoices, and check balances

How fast is shipping after I place an order with DDP?

Most orders placed with DDP Medical Supply ship same day and deliver within 1–3 business days, depending on location.

Can I set up recurring orders with DDP Medical Supply?

Yes. DDP Medical Supply can schedule recurring shipments for frequently ordered products.

What payment methods does DDP Medical Supply accept?

DDP accepts ACH, credit cards, checks, and terms (upon approval).

Does DDP Medical Supply offer volume discounts or contract pricing?

Yes. DDP Medical Supply provides volume-based discounts and custom contract.

CGM & Diabetic Supplies FAQ

Is DDP Medical Supply authorized to distribute Dexcom and FreeStyle Libre CGM devices?

Yes. DDP Medical Supply is an authorized distributor for both Dexcom and Abbott FreeStyle Libre.

Can providers order CGM starter kits from DDP Medical Supply?

Yes. DDP Medical Supply offers Dexcom and FreeStyle Libre starter kits for providers.



Can I buy glucose test strips and lancets from DDP Medical Supply?

Yes. DDP Medical Supply offers a wide selection of diabetic test strips, lancets, and lancing devices.

DME & Medical Supplies FAQ

What types of medical supplies does DDP Medical Supply offer?

DDP Medical Supply distributes a comprehensive range of healthcare products, including

  • Continuous Glucose Monitoring devices (Dexcom, FreeStyle Libre, Medtronic, etc.)
  • Durable Medical Equipment (walkers, rollators, shower chairs, commodes and more.)
  • Diabetic testing supplies (lancets, test strips, BGM, sharps).
  • Wound care and surgical products
  • Over-the-counter (OTC) medications

What kind of Durable Medical Equipment can I order from DDP Medical Supply?

DDP Medical Supply's Durable Medical Equipment offering includes walkers, commodes, shower chairs, canes, and more.

Business & Compliance FAQ

What types of businesses does DDP serve?

DDP Medical Supply serves DME/HME Providers, hybrid pharmacies, independent pharmacies, physician offices, clinics, & more

Does DDP Medical Supply work with independent pharmacies?

Yes. DDP Medical Supply partners with independent pharmacies nationwide.

Can physician offices order directly from DDP?

Yes. DDP supplies clinics, physician offices, and surgical
centers.

How does DDP ensure product quality and safety?

DDP sources only from trusted manufacturers and licensed suppliers, maintaining strict compliance.

Partner Support & Added Value

How does DDP ensure product quality and safety?

DDP sources only from trusted manufacturers and licensed suppliers, maintaining strict compliance.